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Agreement to Terms

By using this site or placing an order, you acknowledge and accept our terms and conditions. These may change at any time, so we encourage regular review. If you disagree with any part of our terms, please do not use our site.

For transparency in online commerce, we follow standards set by the Consumer Protection Act, 2019 of India.

Return Policy – 30-Day Satisfaction Guarantee

You may return eligible items within 30 days of delivery. Returned products must be:

Unused and in original condition

In original packaging

Accompanied by a valid proof of purchase

Please note: Returns sent beyond 30 days or without a receipt may be declined.

Items Not Eligible for Return

Certain product categories are non-returnable due to hygiene and safety concerns. These include:

Perishable goods (food, flowers)

Intimate or personal care items

Hazardous materials, flammable liquids, and gases

Gift cards, downloadable software, health-related items

Partial Refunds

Partial refunds may be processed under these conditions:

Opened or used products with visible wear

Missing parts not due to our error

Returned more than 30 days after delivery

Fast Refund Processing Timeline

Once your return is received and inspected:

We notify you by email of the approval/rejection

Approved refunds are processed within 5–7 business days

Refunds are applied to your original payment method

Still waiting for a refund?

Check your bank or credit card provider

Contact your bank for any delays

Email care@upaskar.in if unresolved

Sale Items Are Non-Refundable

Only regular-priced products are eligible for refunds. Sale or promotional items cannot be refunded.

Exchanges for Damaged or Incorrect Products

We replace items only if they are:

Defective

Damaged during shipping

Sent incorrectly

To request an exchange, contact care@upaskar.in and send the item to our official address:

Upaskar Wood Works LLPPlot No. 5/320A, Kathari Bag Road,Chhapra, Bihar – 841301, India

Gift Orders and Store Credits

If your product was marked as a gift and shipped to you:

You’ll receive a gift credit once your return is received

If not marked as a gift, the refund goes to the original buyer

How to Return Your Order

Mail your return to the address above. Customers are responsible for:

Return shipping costs (non-refundable)

Using a trackable shipping service such as India Post

Insurance for high-value items

We do not guarantee receipt of items not sent via a trackable method.

Customer Support Contact Details

For any issues or concerns related to this policy, please contact us:

Email: care@upaskar.inPhone: +91 99964 0666Office Address: Plot No. 5/320A, Kathari Bag Road, Chhapra, Bihar – 841301, India

Helpful Links for Further Information

Privacy Policy

Shipping & Delivery

Cancellation & Refund Policy

Contact Us

Upaskar Wood Works LLP
Plot No. 5/320A, Kathari Bag Road,
Chhapra, Bihar – 841301, India

Email: care@upaskar.in
Phone: +91 99964 0666
Office Address: Plot No. 5/320A, Kathari Bag Road, Chhapra, Bihar – 841301, India