Empowering Your Shopping Journey with Clarity, Security, and Care
Effective Date: 15 June 2025
Welcome to the official Terms and Conditions and Return Policy page of Upaskar Wood Works LLP. By accessing or purchasing from www.upaskar.in, you agree to abide by the guidelines outlined below. These policies are designed to ensure transparency, fairness, and a trustworthy shopping experience for every customer.
Agreement to Terms
By using this site or placing an order, you acknowledge and accept our terms and conditions. These may change at any time, so we encourage regular review. If you disagree with any part of our terms, please do not use our site.
For transparency in online commerce, we follow standards set by the Consumer Protection Act, 2019 of India.
Return Policy – 30-Day Satisfaction Guarantee
You may return eligible items within 30 days of delivery. Returned products must be:
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Unused and in original condition
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In original packaging
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Accompanied by a valid proof of purchase
Please note: Returns sent beyond 30 days or without a receipt may be declined.
Items Not Eligible for Return
Certain product categories are non-returnable due to hygiene and safety concerns. These include:
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Perishable goods (food, flowers)
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Intimate or personal care items
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Hazardous materials, flammable liquids, and gases
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Gift cards, downloadable software, health-related items
Partial Refunds
Partial refunds may be processed under these conditions:
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Opened or used products with visible wear
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Missing parts not due to our error
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Returned more than 30 days after delivery
Fast Refund Processing Timeline
Once your return is received and inspected:
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We notify you by email of the approval/rejection
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Approved refunds are processed within 5–7 business days
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Refunds are applied to your original payment method
Still waiting for a refund?
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Check your bank or credit card provider
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Contact your bank for any delays
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Email care@upaskar.in if unresolved
Sale Items Are Non-Refundable
Only regular-priced products are eligible for refunds. Sale or promotional items cannot be refunded.
Exchanges for Damaged or Incorrect Products
We replace items only if they are:
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Defective
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Damaged during shipping
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Sent incorrectly
To request an exchange, contact care@upaskar.in and send the item to our official address:
Upaskar Wood Works LLP
Plot No. 5/320A, Kathari Bag Road,
Chhapra, Bihar – 841301, India
Gift Orders and Store Credits
If your product was marked as a gift and shipped to you:
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You’ll receive a gift credit once your return is received
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If not marked as a gift, the refund goes to the original buyer
How to Return Your Order
Mail your return to the address above. Customers are responsible for:
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Return shipping costs (non-refundable)
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Using a trackable shipping service such as India Post
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Insurance for high-value items